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Return Policy

Return & Exchange Policy

At Jinhua, customer satisfaction is on the top of our mind. Should you not be satisfied with your purchase from Jinhua e-Store, we offer a one-time exchange on your order and we will NOT PROVIDE RETURN AND FULL REFUND.

Do note that:

  • We only offer a one-time exchange on any given order.
  • Exchange is will only be valid for 14 days after the date of delivery.
  • No exchanges or refunds are permitted for discounted / promotional / sale items.
  • Due to hygiene purposes, we regret to inform you that we do not accept returns of all earring products.
  • Please note that if you have purchased a jewellery set and wish to exchange it, the full complete set must be exchanged.

To raise exchange request, please contact our Customer Support Centre. We recommend that you check your orders immediately upon receiving them and email us your exchange(s) request should the items not be satisfactory. Once a request has been raised, instructions will be given to you to do the exchange once approved.

All exchange goods will be inspected upon arrival at our appointed addresses. All items must be exchanged in resalable condition in original packaging and exchanged only one time per receipt. exchanges that are not in original condition, outside of this time frame or unauthorised exchange cannot be accepted.

Exchanges only be done in our physical store.